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Pleasley Surgery

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Non-urgent advice: Why does the receptionist ask what is wrong with me?

The reception staff are members of the practice team and it has been agreed by the Drs that they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

The most appropriate medical care,
From the most appropriate health professional,
At the most appropriate time.

Receptionists are asked to collect brief information from patients:

1 To help doctors prioritise house visits and phone calls
2. To ensure that all patients receive the appropriate level of care
3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Within our Primary Care Network we now have new types of clinicians working with us such as pharmacists, paramedics, First Contact Physio’s, Social Prescribers (for example) – so it is important to direct your call to the most appropriate correct person.

Out of Hours Service

A doctor is always available for our patients however during out of hours i.e. 6:30pm – 8:00am Monday to Friday and from 6:30pm Friday through to 8:00am on a Monday If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111.


If you are confronted by a serious problem such as severe chest pain or severe bleeding call for an ambulance by ringing 999 if this is during surgery hours please then call the surgery to let us know.

Useful Numbers

Kings Mill Hospital – 01623 622515
Mansfield Community Hospital – 01623 785050
NHS 111 – 111

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