Should you require urgent medical assistance when the surgery is closed which cannot wait until the surgery re-opens, please call 111. If you have a life threatening medical emergency please call 999
Our aim is to provide quality health care to all of our patients whilst maintaining improved access. We will endeavour to be helpful and polite at all times and trust this will lead to a long and contented relationship with our patients.
To notify the practice, of any change of address / telephone number as soon as possible. We also ask that you treat our reception staff with courtesy and respect at all times.
We are happy to provide a chaperone during a Physical examination by a doctor or nurse, please ask at reception for further details.
We have a wheelchair at the surgery. Should you require the use of it when attending for an appoinment, please let the receptionist know.
Non-attendance of appointments
Please phone and let us know if you cannot attend your appointment at the surgery!
We are experiencing a high number of patients not attending their appointments and failing to inform Reception. If you cannot get to the surgery or need to re-arrange your appointment, please call and let us know, by doing so your appointment can be then given to someone else who may need it. Appointments are precious please don’t waste them.
A missed GP appointment is a cost of £48 to the NHS.
Someone with a minor illness or injury may not be able to get an appointment at the surgery resulting in them attending the A&E department unnecessary resulting in more costs!
*IN MAY 2019 30 PEOPLE DID NOT ATTEND FOR THEIR APPOINTMENTS
PLEASE PHONE AND CANCEL!*
A BIG thank you to all patients who phone to cancel your appointment it is much appreciated.
SEPSIS IS A RARE BUT SERIOUS COMPLICATION OF AN INFECTION
If your child has any of these symptoms you should take immediate action:-
Looks mottled, bluish or pale
Is very lethargic or difficult to wake
Feels abnormally cold to touch
Is breathing very fast
Has a rash that does not fade when you press it
Has a fit or convulsion
Acting quickly could save your childs life. If you child had any of these symptoms, dont be afraid to go to A&E immediately or call 999
For more information please click on the link below.
CQC – Statement of Purpose
Under the Health and Social Care Act 2008 every registered provider must have a Statement of Purpose.
A Statement of Purpose is a document which includes a standard required set of information about a service.
The Statement describes:
The Provider’s aims and objectives in providing the service
The kinds of service provided
The health or care needs the service sets out to meet
The locations where the services are actually provided or provided from
Details from the provider including their legal status, and any manager, including the ‘address for service’ for all registered persons.
Our Statement of Purpose can be found in the document within our downloads section below.
NHS Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Prescription (per item): £9
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
Telephone advice and order line 0845 850 0030
General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website just follow the link below.
Fair Processing notice
Our GP practice keeps records about your health and the care you receive. These may include:
Basic details about you, such as address and next of kin.
Contacts we have had with you, such as GP appointments and clinic visits.
Reports about your health and any treatment or care you need.
Details and records about the treatment and care you receive.
Results of investigations, such as X-rays and laboratory tests.
Relevant information from other health professionals, relatives or carers.
To ensure you receive the best possible care, we may contact you to invite you to participate in health improvement programmes. For example, the NHS Health Check, a cardiovascular disease prevention programme for people aged 40-74 not previously diagnosed with cardiovascular disease.
We may invite you for an appointment using a data processor who works entirely under our direction. Nobody outside the healthcare team in the practice will see confidential information about you during the invitation process.
We maintain our legal duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it.
We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk, or where the law requires information to be passed on.
You have a right under the Data Protection Act 1998 to find out what information we hold about you. This is known as ‘the right of subject access’. If you would like to make a subject access request, please do so in writing to the practice manager. If you would like to know more about how we use your information, or if you do not want us to use your information in this way, please contact the practice manager.